Welcome to RaRE! Below you’ll find our store policies. If you have a question that wasn’t answered below, please feel free to contact us at rawandrefinedearth@gmail.com.
Payment Policy
We accept all forms of payment offered by Shopify Payments. This includes PayPal Express Checkout for debit and credit cards. Shopify protects your payment information. We have no access to this information. We receive only your name, products ordered, attached notes, e-mail address, and shipping address. If a phone number is provided with your order, it will display on your order form.
Shipping Policy
The time we need to prepare an order varies by size and availability. For approximate shipping times, please refer to the individual listing.
Orders shipping within North America typically arrive 3-5 days after processing. International orders will take longer to arrive due to customs and depend on the shipping speed in your country. You are responsible for any customs and import taxes that may apply to your order or delivery.
Order Cancellations, Refunds, and Exchanges
Sorry, we are unable to cancel your order. As quickly as your payment is approved, we  begin processing your order. If there is a problem with your order upon receipt, please contact us immediately.
We gladly accept returns and exchanges. To return or exchange your items, you’ll need to contact us within 3 days of receipt and ship the item(s) back to us within 14 days of receipt. You are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss of value.
Custom or personalized orders are not eligible for returns or exchanges unless they arrive damaged. If your item arrives damaged, please contact us immediately with photos of the item and shipping box.
Additional Information
Your shipping and billing address, along with your contact information, will be used for the sole purpose of processing your order, communicating with you, and for legal purposes (like paying taxes).
If you have questions regarding any of our policies, we welcome you to contact us via e-mail at rawandrefinedearth@gmail.com.
Legal Notes
The information on our website is intuitive and derived from traditional wisdom sources which may not be verifiable by scientific methods advocated by the FDA or other governmental agencies. We offer no guarantee of any specific results with the use of crystals that we recommend or sell. Our crystals are not intended to treat, cure or prevent any disease. We do recommend that you consult your healthcare provider for health issues.